Terms & Conditions

• Africa Incoming plays the role in creating the itinerary and tailoring the complete tour package as per the requirements. Offering you the services and desired necessities, Africa Incoming is free to use their own independent suppliers with complete responsibility for complete arrangements. 
• Regarding the law, the client must follow the custom and rules relating to the foreign exchange of the visited country. For any violation, disrupt or danger during the tour, the team of Africa Incoming with representative and agents will not be authorized for the outcome, and holds the right to exclude the tour at any point under such unfavorable situation, without the refund. At the same time any additional expense apart from the package fees, such as the exclusions, any compensation or charges not mentioned in the inclusions, is not the liability of Africa Incoming.
• Africa incoming holds the right to add changes to the website at any point of time. You will be notified as soon as possible to accept or reject the proposal if there are any major changes added after the booking has been made. Africa Incoming will provide you with a complete refund as per the policy. If the changes are out of the limit like the park fees, levies of the government and airports, Africa Incoming will charge the addition to the price provided by the client.
• For changes in the recommended itinerary or booking, Africa Incoming is there to assist you wherever possible. All the amendments and cancellation en route are to be made with the operators.  The charges added during the change by the suppliers must be paid by the client at the time to make the travel arrangements as soon as possible. The clients will be charged R 100 per person for as the administration charge for the changes or cancellation. The unused service and the expense that is incurred will not be refunded to the client.
• The clients are advised to inform Africa Incoming and the service provided is there is any emergency or problem for a quick response. At the same time, you can leave the feedback and complaints regarding the displeased service within 28 days after the service end. Any complaint not registered or informed under the clause mentioned, Africa Incoming should not be responsible for the same. The cases related with legal dispute must be settled in the booking office of Africa Incoming at Johannesburg.
• The documentation is the responsibility of the agents and the clients before the travel. All the visa, vaccination proof, health certificate and required credentials must be in order as per the law of the country. If ant consequences and damage occur due to improper documentation, Africa Incoming shall not be liable for the claim. To attain assistance regarding the documentation, the client/agent must provide a written acknowledgement, allowing Africa incoming to arrange them on behalf of the client.
• Africa incoming is not liable for changes and cancellation with compensation if there is situation beyond the control. During the circumstance of war, strike, terrorist activity, industrial dispute, nuclear disaster, weather condition, industrial dispute and government action with the situation that are beyond our control, there will be no compensation provided for the loss.
• Africa Incoming is not liable for anything that is not mentioned or informed in the inclusion. Our services include transportation, accommodation, meals and entrance fees with additional services that will be added as per the tour. We don’t have any control over the services provided by the suppliers for the tour. Any inconvenience or delay from the suppliers is not our liability that even includes the loss and damage as injury and accident during the tour.  At the same time, any loss of property, cancellation or restriction of the tour is not the responsibility of Africa Incoming except it is caused due to the negligence of the team. This includes changes or cancellation due to sickness, expense arising from the providers. There will be no refund initiated for cancellation under the circumstances. To avoid loss due to damage, it is advised to get all the needed insurance prior to the tour. Regarding the complaint and unsatisfactory service by Africa Incoming, make sure to share the feedback within 28 days after the travel. Any complaint register after the given period does not fall our liability. For the carriers like transportation as air tickets, cruises, the land vehicle with accommodation Africa Incoming holds the labiality if provided on your behalf. Africa Incoming is not liable for any service you have arranged on your own.
• Africa incoming is not responsible for any damage to the property or luggage of the client. The clients are advised to take prior insurance.
• For marketing and promotional purposes, Africa Incoming holds the right to use the photographs and videos that are taken during the tour. The client hereby agrees to allow Africa Incoming to retain the copyright for using the photographs in brochures and other possible media for marketing or advertising.
• All the documents and credentials fall under the responsibility of the client. You must obtain the visa, passport, health certificates and vaccination, prophylactics and inoculations on the prior basis for visiting the country. As per the rules, your Passports must be valid for 6 months and include at least two black pages. The client should ensure that the information provided to Africa Incoming on the passport must be identical with the Travel certificates and ID documentation. Africa Incoming can assist the client after acknowledgement without any compulsion or liability. For any consequences regarding the documentation, Africa Incoming cannot be indemnified for the outcome.
• Your transfers for the tours are booked for certain time period – Half day OR Full day. It is advisable to depart strictly as per time mentioned on the final itinerary, any extra hours spend due to any delay from client’s end will attract to supplement cost which should be paid to the driver directly)
• If any tour/activity/flight missed due to such delay from the clients end, no refunds will be provided, and alternative arrangements will be at an extra cost to be borne by the client
• In case of ‘direct’ transfers, like Point to Point or Airport transfers – any stops or deviations en-route will attract a supplementary cost. Also, no delays will be permitted under any circumstances. Should the client be late for more than 10mins, there will be a waiting charge of R150 for every 15mins thereafter (directly to be paid to the driver).
• Times on itineraries provided and/or guide instructions must be adhered too. Suppliers and we cannot be held responsible if PAX do not adhere to such timings/instructions.

• Depending on flight arrival times, traffic holdups outside of our control or delays caused by clients not adhering to set departure times, it might not be possible to fit in certain visits, in which case the transport section (and in some cases also the entrance fees) will not be refundable.
• Individual suppliers’ terms & conditions must be adhered to and will be provided at the time of booking.
• Our Ground Handlers in South Africa carries suitable general public liability insurance, details of which are available on request.
• All clients must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment.
• Foreigner passport holders planning to travel to South Africa now require a minimum of two (2) blank visa pages in their passport to enable the entry visa to be issued. If there is insufficient space in the passport, entry will be denied & the person is likely to be detained pending return to their country of origin.
• It is important to notice that various service providers may impose special terms and conditions regarding deposits, payments, and cancellation fees and/or refunds from time to time. All reservations will be subject to these additional conditions.
• All/any expenses passengers might incur due to circumstances beyond our control, such as flight cancellation/delays, accidents of any nature, bad weather, natural calamities, medical evacuation, supplier policies, etc. are for their own
• account. It is suggested that clients take out travel insurance. We merely act as service broker and does not accept any liability.
• We will under no circumstances be liable for any claim whatsoever, unless such claim is due to the gross negligence of the Operator and such claim is lodged in writing with us within 30 (thirty) days after the end of the tour program. Under no circumstances will we be liable for any indirect or consequential loss or damage.
• Extras once the clients are in the country, such as drink bills, etc.: Please note, should Africa incoming be required to settle such on behalf of the client, we will charge 5% service charge on the total of such bills.
• Requests for vehicle use over and above the specified hours or use after completion of the indicated half- or full-day allocation will result in surcharges
• Gold Reef City always remains closed on Mondays and Tuesdays
• From time to time, certain tourist attractions such a Table Mountain Aerial Cableway, Gold Reef City’s underground mine tour or Sun City’s Valley of the Waves may close for annual maintenance, private functions or other reasons, which might not be known to us at the time of quoting.
• Certain tourist attractions or museums might be closed on certain days of the week or on public or religious holidays, such as Easter, Christmas or New Year; we will endeavour to inform you if we are aware of it beforehand, but cannot be held liable if we were not aware of a closure
• The special request meals cannot always be guaranteed, as all towns don’t necessarily have those restaurants, or there might be a very limited selection of restaurants.
• At most hotels check-in time is after14h00 and check-out time by 11h00 latest. If necessary, we will request an early check-in or late check-out, but this is subject to availability and cannot be guaranteed.
• Africa Incoming shall not be responsible in case the clients will get stopped at the immigration for interrogation & due to this there might be an extra waiting time (more than one hour) for the driver, the extra cost of which is to be borne by the client.
• In case there is a delay or cancellation in arrival of your International flight, we shall not be responsible for any loss regarding any missed tours or no show in the hotel (as both will be non-refundable)
• In case there is a delay in arrival of your local flight, we shall not be responsible if you miss any tours due to that delay (as tours are non-refundable) & also you might have to bear the extra cost if the driver’s waiting time is more than one hour.
• Similarly, in case of the cancellation of your local flight, we shall not be responsible for any losses:
• If you will have to buy another flight ticket
• If you miss any tours (as they are non-refundable)
• If there is no other flight operating on that sector that day, we shall not be responsible for any loss due to no-show in the hotel
• There will be an extra cost if you want to book the transport in all the above cases.
• IMPORTANT NOTE: PARENTS MUST CARRY AN ORIGINAL BIRTH CERTIFICATE OF THEIR CHILDREN (BELOW 18 YEARS) WHO TRAVELLING ALONG AS IT IS TO BE SHOWN (IF ASKED) AT THE IMMIGRATION ON ARRIVAL.

TRIPLE SHARING POLICY:

• Please be advised that there is a limited number of properties that allow triple share for adults.
• Properties that allow triple share also differs in the way that they allow a third adult to share. Some of the properties can accommodate the third person on a sleeper couch whereas other properties may offer a separate bed.
• Where properties do not allow three adults to share a room, guests would need to book a double and a single room.

CHILD POLICY:

• A child of 12 years and older will be charged the full applicable adult per person rate.
• If a child shares with only 1 adult, the child will pay the full applicable adult sharing rate.
• Certain accommodation establishments refuse permission to children under 06 years of age, e.g. certain private game lodges. Supplier child conditions will apply in these cases.
• Certain accommodation establishments only accept children in family units. These units are often in limited supply and subject to availability. Acceptance of any child on discounted conditions is therefore subject to availability and confirmation of such units.
• Children under 6 years of age are not allowed to go on game drives. Some of the lodges do offer baby-sitting facilities at an additional charge if required Guests need to arrange the baby-sitting services upon arrival at the lodge and need to settle the service directly.
• Children under 6 years of age are not allowed on the Underground Mine tour at Gold Reef City.

SELF –DRIVE CAR RENTAL POLICY

• The following are obligatory requirements without which your clients will not be allowed to pick up a rental car in South Africa:
• A valid international driver’s license or national driver’s license written in English (unendorsed)
• A valid credit card (only Visa, Master or Diners are accepted), of which an imprint will be taken and an amount put on hold for extras/refueling/incidentals
• Please take note that we will under no circumstances agree to a full bill-back on car rentals.
• Drivers must furthermore be over the age of 20 and have been in possession of an unendorsed driver’s license for a minimum of 2 years.

BOOKINGS AND PAYMENTS

• Upon booking a deposit of 50% of the total Land Package cost & 100% for the local flights cost (if booked through us) is immediately payable to us. Final payment is due no less than 30 days prior to arrival.
• Full payment is due immediately for all bookings made less than 30 Days prior to arrival.
• Payments can be made either by Bank transfer or credit card. A bank service fee of 1.5% is applicable on Bank transfer and 3% on all credit card payments which is to be borne by the clients.
• Failure to remit final payment on due date will result in cancellation of reservations, forfeiture of deposits and will result in cancellation fees.
• All Bank Charges will be borne by the remitter (you).

CANCELLATION POLICY:

• The following fees will apply in the event of cancellation:
• Less than 60days prior to departure - 30% of total cost
• Less than 45days prior to departure - 50% of total cost
• Less than 30days prior to departure - 75% of total cost
• Less than 2 weeks prior to departure - 100% of total cost
• Local Flight will be non-refundable
• All cancellations must be made in writing to Africa Incoming. In certain cases, more strict cancellation conditions apply, for e.g. Game lodges, luxury lodges & villas. Travel arrangements in these cases are subject to booking conditions and cancellation provisions of the supplier.

REFUNDS:

• In case of any Refunds, you will get a credit note which will be adjusted in future bookings.
• If you need the refunds to be processed in your bank, it will be actioned within three weeks after the receiving a written email request from your end. In some cases, it might take few more days depending on the case.